ASIA PACIFIC JOURNAL OF ADVANCED EDUCATION AND TECHNOLOGY
Customs Brokerage Management Toward Service Quality Development
Dr. Mr. Jimsy F. Macawile, LCB, REB, MC
https://orcid.org/0009-0008-3236-1202
jimsy.macawile@gmail.com/jimsy.macawile@pcu.edu.ph
Philippine Christian University-Manila & Dasmarinasa (PCU)
Philippines
DOI: https://doi.org/10.54476/apjaet/99219
Abstract
The globalization of trade and the increasing complexity of international regulations have underscored the need for effective customs brokerage management systems. This dissertation, titled “Customs Brokerage Management System Towards Global Reach,” explores the evolution and impact of customs brokerage systems within the context of global logistics and supply chain management. Focusing on the Philippines, the study traces the development of customs brokerage laws, from the foundational Tariff and Customs Code of 1957 to the modern Customs Modernization and Tariff Act (RA 10863), highlighting key amendments such as RA 9280 and RA 9853 that have shaped the industry. It examines the shift from traditional practices to more automated and integrated systems, emphasizing the role of technology in improving customs processes. The research identifies gaps in current systems, particularly the challenges faced by customs brokers in navigating complex regulatory environments and the need for a more cohesive and efficient management approach. Through a detailed analysis of customs brokerage practices, documentation requirements, and the scope of broker responsibilities, this study aims to develop a model for a Customs Brokerage Management System. The proposed model seeks to enhance transparency, reduce delays, and ensure compliance with both national and international trade regulations. By employing a combination of quantitative and qualitative methods, including surveys and interviews with industry practitioners, the research provides insights into the effectiveness of current practices and the potential benefits of advanced management systems. The findings are intended to offer practical recommendations for customs brokers, logistics companies, academic institutions, and government agencies, ultimately contributing to more streamlined and effective customs operations in the global trade landscape. Certainly! Here’s the revised abstract incorporating elements.The research aims to explore and enhance Customs Brokerage Management practices by integrating qualitative and quantitative methodologies. The study will investigate customs brokers’ practices through purposive sampling of 15 key informants with at least two years of experience and relevant qualifications, including those involved in government roles related to procurement, logistics, or supply chain management. Additionally, a quantitative assessment involving 30 respondents will validate these practices using a ranking system. The methodology includes structured and unstructured interviews, documentary analysis, and office visits to observe operational practices. Research instruments will be validated and tested for reliability, ensuring comprehensive data collection. Interviews will be conducted in Metro Manila, while surveys will be distributed nationwide. The data collected will be transcribed, analyzed, and used to develop a Customs Management System model. This approach aims to address the challenges and opportunities in customs brokerage, contributing valuable insights for professionals, academia, and government agencies. The study’s findings will support the development of improved customs management practices, enhance efficiency in supply chain management, and offer practical solutions to streamline customs brokerage operations in the Philippines.
Keywords: Customs Brokerage Management, Global Trade Compliance, Supply Chain Efficiency, Regulatory Framework, Technology Integration