ASIA PACIFIC JOURNAL OF ADVANCED EDUCATION AND TECHNOLOGY
Exploring the Challenges Encountered by Millennials in San Dionisio, Parañaque City, in Using Online Payment Systems
Elaine Joy J. Burgos
https://orcid.org/0009-002-8008-1965
lenjueco@gmail.com
University of Perpetual Help System DALTA
Las Piñas City, Manila, Philippines
DOI: https://doi.org/10.54476/apjaet/46892
Abstract
This study examined the challenges encountered by millennials in Barangay San Dionisio, Parañaque City, in the use of Online Payment Systems (OPS) and analyzed their influence on OPS adoption based on the Technology Acceptance Model 3 (TAM3). A descriptive-correlational research design was employed, utilizing a structured survey questionnaire administered to 300 respondents. Data were treated using frequency, percentage, weighted mean, and Pearson correlation. Findings revealed that the majority of respondents were female, aged 29–34 years, and predominantly employed professionals with at least a bachelor’s degree. GCash was identified as the most commonly used OPS. Among the challenges examined, security concerns and technical issues were rated high, while regulatory gaps and financial inclusion factors were perceived at moderate levels. In terms of adoption, respondents demonstrated high levels of Perceived Usefulness (PU) and Behavioral Intention (BI), moderately high Perceived Ease of Use (PEOU), and moderate Actual System Use (ASU). Correlational analysis confirmed that security and technical issues significantly and negatively influenced OPS adoption, while demographic factors showed only weak relationships. The study concludes that OPS adoption is primarily shaped by perceptions of security and system reliability rather than demographic characteristics. It validates TAM3 in the local context, highlighting that the interaction between external barriers and user perceptions determines the extent of adoption. Based on these findings, the study recommends stronger consumer protection policies, enhanced security and reliability measures by OPS providers, and localized empowerment initiatives. Specifically, the proposed Barangay-Based Digital Financial Empowerment Program (BDFEP)—to be implemented in partnership with fintech providers, local universities, and government agencies—aims to strengthen digital literacy, cybersecurity awareness, financial inclusion, and community-level support. This initiative underscores the importance of a collaborative, community-driven approach in fostering trust and sustaining OPS adoption.
Keywords: Online Payment Systems, Technology Acceptance Model 3, Millennials, Security Concerns, Digital Financial Empowerment