11. Towards Data Warehousing for Enhanced Service Delivery Policy Framework: Evidence-Based LTO-NCR
Cyrile R. Heteroza, PhD, DA
Philippine Christian University Manila, Philippines

12. Exploring the Factors in Cultivating and Shaping Exemplary BPO Agents in the Philippines
Yvette Lynne Robles, PhD
Philippine Christian University Manila, Philippines

13. Is it a Professional Development Project or the Game of Ticking Boxes? An Inquiry into the Department of Basic Education’s Integrated Quality Management Systems in South Africa
Luthando Mpho Molefe
School of Education, University of KwaZulu-Natal, South Africa

14. Learning Management System Valid Test Generator Trends at Par/Above National Performance
Anamarie Aguinaldo Dichoso
Philippine Christian University Manila, Philippines

15. Harnessing Disruptive Technologies Towards Sustainable Competitive Advantage
Adrian Rey O. De Guzman
Philippine Christian University Manila, Philippines

16. Corporate Social Responsibility and Resiliency of Resort Hotels in Palawan, Philippines: Towards Integrative Sustainability Framework
Dr. Annelee D. Convocar
Philippine Christian University Manila, Philippines

17. Sustainability of Hospitality and Tourism Development in Laguna Province: Enhancing Visitor Experience through Community Engagement and Environmental Conservation
Cartney C. Lagaya
Philippine Christian University Manila, Philippines

18. Strategic Framework of Tourism for the City of Tagaytay
Eufrecina M. Victor, PhD, DA
Philippine Christian University Manila, Philippines

19. Towards A Greening Policy Framework for Sustainable Economic Development in Nigeria
Johnkingsley Chibike Chinwuba
Philippine Christian University Manila, Philippines

20. Customs Brokerage Management toward Service Quality Development
Dr. Mr. Jimsy F. Macawile, LCB, REB, MCA
Philippine Christian University-Manila & Dasmariñas Campus
Philippines